Please read and understand the following terms and conditions:

 

1. Acceptance of these Terms

These Terms and Conditions ("Terms") apply to your use of www.discoverandbeyond.com (the "Website") and to every booking made with Discover and Beyond online, in person, by phone, email, or social media. By using the Website or making a booking, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Website or book with us.

Specific products may have extra conditions, such as airline fare rules, hotel policies, or tour terms. These are shown at booking or in your confirmation and form part of your contract. If they conflict with these Terms, the specific conditions apply to that product.

2. About us and our role

Discover and Beyond is a travel agency registered as a corporation with the SEC under no. 2022090067896-76, with TIN 615-646-944-00000 and office at 5F, Phinma Plaza, 39 Plaza Drive, Rockwell Center, Poblacion, Makati City, 1210. 

We act as an agent. In most bookings, we arrange travel services on your behalf from independent suppliers, such as airlines, hotels, resorts, tour operators, cruise lines, transport companies, and insurers. Your contract for each service is with that supplier, and their terms and conditions apply. Where we package and sell our own tours under our name, we act as the tour organiser, and the confirmation will say so.

In these Terms:

  • "We", "us", "our" means Discover and Beyond.
  • "You" or "Client" means the person making the booking, including on behalf of others.
  • "Traveller" means every person named in a booking.
  • "Supplier" means the airline, hotel, operator, or other company providing a travel service.
  • "Package" means a combination of two or more travel services sold together at one price.

3. Using the Website

You must be at least 18 years old and legally able to enter a contract to make a booking. If you book for others, you confirm that you are authorised to do so and that all Travellers accept these Terms.

You agree not to:

  • provide false, incomplete, or someone else's details;
  • make speculative, duplicate, or fraudulent bookings;
  • use another person's card or payment account without permission;
  • interfere with the Website's security or operation, or introduce malicious code;
  • copy, scrape, or republish Website content for commercial use without our written permission.

We may refuse or cancel any booking, or restrict access to the Website, if we reasonably believe these rules have been broken.

4. Prices, quotations and availability

  • Currency and taxes. Prices are in Philippine Pesos (₱) and exclude 12% VAT. Unless stated, prices exclude airport and terminal fees, travel tax, visa fees, tips, travel insurance, and personal expenses.
  • Quotations are valid for 24 hours or until the stated expiry, and are subject to availability. A quotation is not a booking.
  • Price changes. Supplier rates, airfares, fuel surcharges, taxes, and exchange rates can change without notice until a booking is fully paid and ticketed or confirmed. If the price rises before then, we will tell you, and you may accept it or cancel with a refund of amounts not yet paid to suppliers.
  • Errors. If a price is clearly wrong because of a system or typing error, we will tell you before confirming. You may pay the correct price or cancel with a full refund.
  • Photos and descriptions come from suppliers or are for illustration. We are not responsible for changes a supplier makes to its facilities.
  • Seasonal rates. Peak-season rates apply during holidays, Holy Week, Christmas and New Year, and other periods as shown in the quotation.

5. Booking, confirmation and payment

A booking is confirmed only when we issue a written confirmation and receive the required payment.

  • Deposit. A non-refundable deposit of 70% is due when you book, unless the confirmation says otherwise. Some fares, promo rates, and services require full payment straight away.
  • Balance. The balance is due 15 days before departure/event. Bookings made within that period must be paid in full when made.
  • Late payment. If payment is not received by the due date, we may cancel the booking and apply the cancellation charges in section 6.
  • Payment methods. We accept bank transfer, credit/debit card, GCash/Maya. Card payments may carry a 5% fee. Only pay into the accounts listed on our official invoice. We will never ask you to pay into a personal account.
  • Receipts. We issue an official receipt for every payment.
  • Names and details. Traveller names must match passports or government IDs exactly. Check your confirmation and tell us of any error within 24 hours. Airlines and suppliers may charge for name corrections, or refuse them.
  • Tickets and vouchers are issued only after full payment. Keep them safe and bring them when you travel.

6. Changes and cancellations by you

All change and cancellation requests must be made in writing email (hello@discoverandbeyond.com) or our official messaging channels by the person who made the booking. They take effect on the day we receive them during office hours.

Changes. We will try to make changes such as dates, names, or room types, but this depends on supplier rules and availability. Each change carries an admin fee of ₱2,500 plus any supplier charges and fare difference.

Cancellations. Cancellation terms depend on the service or package you book. Each airline, hotel, tour operator, and other supplier has its own rules. Before you confirm, we will send you a formal quotation that sets out the cancellation, refund, and rebooking terms that apply to your booking, including:

  • cancellation deadlines and the charges for each period before departure;
  • items that are non-refundable or non-changeable, such as promo airfares, deposits, or peak-season rates;
  • whether rebooking or rescheduling is allowed, and any fees or fare differences;
  • our admin or service fee for processing a cancellation.

Please read the quotation carefully. By paying the deposit or confirming the booking, you accept the cancellation terms stated in it. If the quotation does not state a term for a particular service, that supplier's own rules apply, plus our admin fee of ₱2,500.

Refunds are paid to the original payer, using the original payment method where possible, within 60 days after we receive the funds back from suppliers. Bank and card fees are not refundable.

Unused services. No refund is given for any part of a trip you choose not to use, or for late arrival or early departure.

7. Changes and cancellations by us or suppliers

Minor changes. Suppliers sometimes change flight times, hotels, or itineraries. We will tell you as soon as we know. A minor change, such as a small schedule change or a hotel of similar standard, does not entitle you to compensation.

Major changes. If we or a supplier make a major change before departure, you may choose to:

  1. accept the changed booking;
  2. take a comparable alternative, if available, paying or receiving any price difference; or
  3. cancel and receive a refund of amounts paid, less any non-refundable supplier costs we have told you about.

Examples of major changes are a different destination, a significant change of departure date, or a lower-grade hotel.

Force majeure. We are not liable for changes, delays, or cancellations caused by events beyond our or our suppliers' reasonable control. Examples include typhoons and severe weather, natural disasters, PAGASA or Coast Guard advisories, war, terrorism, civil unrest, strikes, epidemics, government travel restrictions, and airport or airspace closures. In these cases we will help you rebook and pass on any refund or credit that suppliers give us, less our reasonable admin costs.

8. Third-party suppliers and services

Most travel services we sell are provided by independent third parties, not by us. These include airlines, hotels and resorts, tour and activity operators, transport and transfer companies, cruise and boat operators, travel insurers, visa centres, and payment providers.

  • Supplier terms apply. Each supplier's terms and conditions, fare rules, and policies apply to its service. They may limit what the supplier must pay if something goes wrong. We can send you a copy of any supplier's terms on request.
  • Supplier responsibility. The supplier alone is responsible for providing its service. This includes its safety standards, staff conduct, equipment, schedules, and compliance with local laws. We do not own, manage, or control suppliers.
  • Supplier selection. We choose suppliers with reasonable care and expect them to hold the licences and accreditations their service requires. We cannot inspect every supplier or guarantee their standards, particularly abroad, where local standards may differ from those in the Philippines.
  • Supplier failure. If a supplier becomes insolvent, stops trading, or fails to provide a service, we will help you find an alternative and claim any refund. We are not liable for amounts the supplier does not return.
  • Travel insurance we arrange is underwritten by the named insurer. Claims are decided by the insurer under its policy wording, not by us.
  • Payment processors. Card and e-wallet payments are handled by third-party payment providers under their own terms and security standards. We do not store full card details.
  • Booking platforms and content. Some prices, availability, photos, and reviews come from supplier systems or third-party platforms. We pass this on in good faith but cannot guarantee it is accurate or complete.
  • Optional extras booked on site. Excursions, activities, or services you buy directly from a supplier or vendor during your trip are a contract between you and them. We have no responsibility for them.

Links to third-party websites are covered in section 13.

9. Flights, accommodation and tours

Flights

  • Airline conditions of carriage and fare rules apply. These cover baggage, check-in deadlines, seat selection, rebooking, and refunds.
  • Check in early. Missing a flight or a check-in deadline is your responsibility.
  • We are not responsible for flight delays, cancellations, overbooking, or lost baggage. These must be claimed from the airline. We will help where we can. Philippine domestic passenger rights are set out in the Air Passenger Bill of Rights (DOTC–DTI Joint Administrative Order No. 1, 2012).
  • Connecting flights booked separately are at your own risk.

Accommodation

  • Check-in and check-out times, room allocation, bed types, and resort rules are set by the hotel. Special requests are not guaranteed.
  • Hotels may ask for a security deposit or charge local fees, such as environmental fees, on arrival.
  • Star ratings follow local standards and may differ between countries.

Tours and activities

  • Itineraries are a guide and may change because of weather, traffic, or local conditions.
  • Some activities, such as diving, island hopping, and adventure sports, carry risk and may require a waiver from the operator. You take part at your own risk and must follow the guides' instructions.
  • Shared tours may run with other travellers.

10. Travel documents, visas, health and insurance

Each Traveller is responsible for having valid travel documents and meeting entry requirements.

  • Passports should be valid for at least six months beyond your return date and have blank pages. Some countries require more.
  • Visas. If we help with a visa application, we act only as a facilitator. The decision belongs to the embassy. Visa fees and our service fees are non-refundable if a visa is refused or delayed. Cancellation charges still apply to your booking.
  • Departure requirements. Philippine travellers must meet Bureau of Immigration departure rules. You must also pay the travel tax and complete any required eTravel or similar registration. We are not liable if a Traveller is offloaded or denied boarding or entry.
  • Health. Check vaccination, health, and medical entry rules for your destination, and carry any medicines you need with prescriptions.
  • Travel insurance is required for international packages. It should cover medical costs, emergency evacuation, trip cancellation, and lost baggage. If you decline insurance, you accept the costs that insurance would have covered.

Requirements change often. We give general guidance in good faith, but please confirm with the embassy or official authority before you travel.

11. Traveller conduct, special needs and minors

  • Conduct. Travellers must respect local laws and customs, and follow the instructions of tour leaders, crew, and supplier staff. We or a supplier may remove any Traveller whose behaviour puts others at risk or causes serious disruption. No refund will be given, and the Traveller pays any extra costs.
  • Damage. You are responsible for any damage or loss you cause to hotels, vehicles, or other property.
  • Special needs. Please tell us when booking about any medical condition, pregnancy, disability, mobility need, allergy, or dietary requirement. We will pass requests to suppliers but cannot guarantee them. Some services may not be suitable.
  • Minors. Travellers under 18 must travel with a parent or legal guardian, or carry the documents the authorities require. In the Philippines, a minor travelling abroad without a parent may need a DSWD travel clearance.
  • Personal belongings are your responsibility at all times.

12. Complaints, liability and indemnity

Problems during your trip. Tell the supplier and us right away, while there is still time to fix the issue. Complaints after the trip must reach us in writing within 7 days of your return, with supporting details. We aim to reply within 10 business days.

Our responsibility. We will arrange your booking with reasonable care and skill. To the extent allowed by law:

  • as an agent, we are not liable for the acts, omissions, delays, or defaults of independent suppliers, or for the quality or safety of their services;
  • we are not liable for losses caused by you or another Traveller, by a third party unconnected with the booking, or by force majeure;
  • we are not liable for indirect or consequential losses, such as lost earnings or missed events;
  • our total liability for any booking is limited to the amount you paid us for it, less amounts passed to suppliers and refunded by them.

Nothing in these Terms excludes liability for death or personal injury caused by our own negligence, for fraud, or for rights you have under the Consumer Act of the Philippines (RA 7394) or other law that cannot be waived.

Indemnity. You agree to cover our reasonable losses and costs if they arise from your breach of these Terms, false information you gave, or damage caused by you or the Travellers in your booking.

13. Privacy, content, law and contact

Privacy. We collect and use personal data under our Privacy Policy and the Data Privacy Act of 2012 (RA 10173). We share Travellers' details with airlines, hotels, insurers, and other suppliers only as needed to deliver your booking. Some of these suppliers may be outside the Philippines.

Intellectual property. Website content belongs to Discover and Beyond or its licensors and may not be copied or reused commercially without permission. This includes text, images, logos, and design. If you send us reviews or photos, you allow us to use them in our marketing, with credit where practical, unless you tell us otherwise.

Third-party links. We are not responsible for the content or practices of other websites we link to.

Governing law and disputes. These Terms are governed by Philippine law. We will first try to settle any dispute in good faith. If that fails, the courts of Makati City have jurisdiction. This does not affect your right to complain to the Department of Tourism, the Department of Trade and Industry, or another agency.

Changes. We may update these Terms at any time. The version in force when your booking was confirmed applies to that booking.

Severability. If any clause is found invalid, the rest stays in effect.

Contact us

Discover and Beyond
5F, Phinma Plaza, 39 Plaza Drive, Rockwell Center, Poblacion, Makati City, 1210. 

hello@discoverandbeyond.com
+63905 564 0712
Office hours: Mon-Fri, 9:00 AM–6:00 PM